RETURN POLICY
Last updated September 19,2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange. Please see below for more information on our return policy.


Returns
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


Return Process
To return an item, please email customer service at info@oneworldberhad.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

OneWorld (M) Corporate Sdn.Bhd 

Attn: Returns

RMA#:(RMA number)

HAP SENG BUSINESS PARK

Block SD8, No.12 Persiaran Perusahaan Seksyen 23, 40300 Shah Alam, Selangor Darul Ehsan, Malaysia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use trackable method to mail your return.


Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

*Please note, Sales items are FINAL SALE and cannot be returned


Questions
If you have any questions concerning our return policy, please contact us at:
+60 11-12 221111 |  info@oneworldberhad.com